Terms & Conditions

By registering an account you confirm that you have read these terms, that you accept them, and that you agree to the rules of each game as shown in that game's help screen. If you do not accept them, please do not register or place a wager.

These terms work alongside other documents on our site. Where a specific rule in one of those documents differs from a general statement here, the specific rule applies. The documents are:

• Our privacy notice and our cookie information, which together explain how we handle your personal data.
• Our general bonus terms, along with the separate terms attached to each individual offer.
• The rules, odds and payout information shown inside each game before you stake.
• The payment methods, processing information and transaction limits shown in the cashier.
• Our safer gambling pages and the account tools they describe.

We may update these terms from time to time, for example to reflect a change in the law or in our regulatory obligations, a change to the payment methods we support, or a change to our games and account tools. The version published on this page is always the one that applies to you. Where an update materially affects your rights, we will tell you by e-mail or by a notice in your account before it takes effect. If you would rather not accept an update, you can stop playing and ask us to close your account.

Age and residence

You must be at least 18 years old to register, deposit or play. Allowing anyone under 18 to use your account is a serious breach of these terms. Our services are offered to residents of the United Kingdom, and we may decline a registration, or close an account, where we are unable to offer our services in the place you are accessing the site from.

One account per person

You may hold one account only. Duplicate accounts, including accounts opened in another person's name or shared between several people, may be closed, and any bonus funds or winnings connected with the duplicate account may be removed. Where a duplicate account was opened in good faith, we will normally keep the first account open and return any remaining deposit balance from the other.

Accurate details

The details you give us when you register must be true, complete and your own, and you must keep them up to date in your account if anything changes. We cannot complete verification or process a withdrawal if your details do not match your documents.

Keeping your login safe

Your username, password and any security codes are personal to you. Please do not share them, and log out when you are using a device that other people can access. Tell us straight away through live chat or at support@casino-milkywins.co.uk if you think someone else has used your account, so that we can suspend it while we look into what happened.

We are required to confirm who you are, that you are old enough to play and where you live. We complete these checks before your first withdrawal, and we may repeat them at any time while your account is open.

Depending on the information we already hold, we may ask you for any of the following:

• Photographic identification that clearly shows your full name and your date of birth.
• A recent document that confirms the residential address held on your account.
• Evidence that the payment method you used to deposit belongs to you.
• Information about the source of the funds you deposit, where we are required to ask for it.

You can upload documents securely in your account, and our team will look over them and come back to you within a reasonable time. While a check is open we may hold a withdrawal, pause deposits or restrict play. If the documents we ask for are not provided, or the information we receive does not match your account, we may suspend or close the account and return any verified deposit balance to its original source.

Deposits

You may only deposit using a payment method held in your own name, and only money that belongs to you. The methods we support, together with the minimum and maximum amounts and any processing information, are shown in the cashier. Your account is for play, not for holding or transferring money, and we may ask you about unusual deposit patterns.

Withdrawals

We return funds to the same method you deposited with wherever that is possible. Where a method does not support incoming payments, we will agree an alternative route to an account in your name. Withdrawal limits and timescales are those shown in the cashier at the time you make the request.

Bonuses and promotions

Every offer carries its own terms, which are published with the offer and form part of these terms. They will normally cover the wagering requirement, the maximum stake allowed while a bonus is active, the games that contribute and at what rate, any cap on winnings, and the period after which the bonus expires. Bonus funds are played through before any withdrawal of the amounts tied to them.

You can set a deposit limit, set a reminder of how long you have been playing, take a short time-out or self-exclude for a longer period, all from the safer gambling area of your account. Deposit limits take effect immediately when you lower them. Once a self-exclusion is in place we will not accept further deposits or play from you for that period, and we will remove you from our marketing.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from all online gambling sites licensed in Great Britain with a single registration.

You may ask us to close your account at any time through live chat or at support@casino-milkywins.co.uk, and we will return any withdrawable balance once verification is complete. We may also suspend or close an account where we are required to do so, where there has been a breach of these terms, where we suspect fraudulent or unlawful activity, or where the account has been inactive for a long period, in which case we will contact you first at the address we hold.

If something goes wrong

Please raise any problem with us first, through live chat or by e-mail to support@casino-milkywins.co.uk, with your username and a short description of what happened. A complaint is looked into by our team and we will answer within a reasonable time, explaining the outcome and the reasons for it. If we cannot settle matters between us, you may take the complaint to an independent dispute resolution provider at no cost to you; we will tell you who to approach and how when we send our final response.

Our liability

We provide our site and games with reasonable care and skill, but we cannot promise that the service will always be uninterrupted. Where a game, a connection or our software fails, the affected wager is void and we will return the stake to your balance; a result shown in error does not create a right to a payout. We are not responsible for faults in your own device or internet connection. Nothing in these terms limits any liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England and Wales. If any part of them is found to be unenforceable, the remaining parts continue to apply.