Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotion we run, including welcome offers, deposit matches, free spins, free bets, cashback, loyalty rewards and prize draws. They form part of your agreement with us and should be read together with our general Terms and Conditions.

Each offer also carries its own terms, shown on the promotion itself and in the promotions area of your account. Where an offer's own terms differ from this page, the offer terms apply to that promotion; where this page differs from our general Terms and Conditions on a bonus matter, this page applies.

Who can take part

• You must be 18 or over and resident in the United Kingdom, with an account registered in your own name.
• One account per person, household, device and IP address. Bonuses claimed through duplicate accounts are void.
• Your account must be in good standing, with identity and payment verification completed when we ask for it.
• You must not be self-excluded with us, registered with GamStop, or have opted out of promotional offers.
• Staff, suppliers and people connected to them are not eligible, and we may exclude an account from offers where we have told you so.

Offers appear in the promotions area of your account and in the cashier. Some are credited automatically, some need you to opt in, and some need a code entered before you deposit. The requirements for each offer, including any minimum qualifying deposit, are set out on the offer itself.

Steps to claim

1. Go through the terms shown with the offer, including the wagering requirement, the time allowed and any excluded games.
2. Opt in, or enter the code where one is given, before you make your qualifying deposit.
3. Deposit using an eligible payment method. Some methods are excluded from promotions, as set out in the cashier.
4. Check your balance to confirm the bonus or free spins have been added before you start playing.

We cannot add a bonus after a deposit has been made or after play has started, and a missed opt-in cannot be applied backwards. Unless an offer says otherwise, you can hold only one active bonus at a time, and a new offer cannot be claimed while a wagering requirement is still running.

Most bonuses carry a wagering requirement: an amount you need to stake before funds from the bonus can be withdrawn as cash. The multiplier, the games that count and the time allowed differ from offer to offer, so the figures that apply to you are always the ones shown with the offer and in your account.

Play that does not count

• Stakes above the maximum allowed while wagering is active, which may also lead to the bonus and anything won from it being removed.
• Low-risk play, such as covering most or all outcomes of the same round, or placing offsetting bets on a table game.
• Rounds played on excluded games, and stakes placed with cash after a bonus has been given up or removed.

Your balance is held as cash and, where you have an active offer, as bonus funds. The cashier shows each part separately and which is used first when you place a stake. Bonus funds themselves cannot be withdrawn; only winnings that have cleared the wagering requirement and converted to cash can be.

• Withdrawing cash while wagering is still running removes the remaining bonus and any winnings tied to it. The cashier tells you this before you confirm.
• Free spin and free bet winnings are normally credited as bonus funds and carry the wagering requirement set out in the offer.
• Where an offer caps conversion, anything above the cap is removed once wagering is complete.
• A bonus not used within the time allowed expires, together with any winnings still attached to it.
• You can give up an active bonus at any time from your account. Your cash balance is unaffected.

Withdrawals are returned to the payment method used to deposit wherever possible, and are released once identity and payment checks are complete.

Our promotions are meant for players taking part for entertainment. We may withhold, remove or recover a bonus, cancel winnings derived from it, and suspend or close an account where we find any of the following:

• More than one account used by the same person or household to claim the same offer, or accounts acting together.
• Deposits made with a payment method that is not in your own name.
• Play designed only to clear a wagering requirement with little or no risk.
• Use of a fault, error or mispriced offer, whether or not the fault was caused by you.
• False or incomplete information given at registration or during verification.

Where an offer is published with an obvious mistake, we may correct it and adjust affected balances to the position that would have applied without the mistake. We may also change or withdraw a promotion at any time. Offers you have already claimed and activated continue under the terms that applied when you claimed them, unless a change is needed for legal or regulatory reasons.

If you disagree with a decision about a bonus, contact us and we will look into it. You can ask for the matter to be handled as a formal complaint at any point.

A promotion should never be a reason to spend more than you planned. From your account you can set deposit limits, take a time-out, use a reality check or self-exclude, and you can switch off marketing so that no bonus offers are shown to you at all.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from online gambling sites licensed in Great Britain with a single registration. We hold a gaming licence and verify every account before a withdrawal is paid.

For anything about an offer, a wagering requirement or a bonus that has not appeared, email support@casino-milkywins.co.uk or use the live chat on site. It helps if you tell us the name of the offer and when you claimed it.