About Us

Milky Wins Casino is an online casino for players in the United Kingdom. You play in a browser or on a mobile device, with the same account, balance and payment methods on both. Our games come from established studios, so familiar titles sit alongside newer releases.

• Slots, from three-reel classics to feature-heavy video slots.
• Live tables, including roulette, blackjack and baccarat dealt by human dealers on camera.
• Jackpots, both single-game and pooled, with the current prize shown in the game itself.
• Table and card games, digital versions of what you would find on a casino floor.

• Fair play. Outcomes come from random number generators tested by external laboratories, and each game's rules, return-to-player figure and bet limits are shown in its info screen.
• Clear terms. Wagering requirements, game weightings and withdrawal conditions appear in the promotion terms before you opt in.
• Fast payouts. Once your account is verified, withdrawals return to the method you deposited with, within the times set out in the cashier.
• Safer gambling. Limits on your spending and your time sit in your account settings, not behind a support request.
• Strictly 18+. Gambling with us is for adults only. Any account found to belong to someone under 18 is closed and its deposits returned.

Account verification

Before a first withdrawal we ask for documents confirming your identity, your address and the payment method you used. We hold a gaming licence and verify accounts as a condition of it, and the checks also stop anyone else withdrawing your money. Documents upload from your account, and we tell you if anything is unclear.

Secure payments

Deposits and withdrawals travel over encrypted connections, and card details are handled by our payment providers rather than kept on our own systems. Player funds are held separately from the money we use to run the site, as described in our terms.

Support around the clock

Support is open every hour of every day. Live chat is the fastest route and opens from any page; you can also e-mail support@casino-milkywins.co.uk with your username and a short note on what happened. We never ask you for your password.

Gambling should stay a pastime. These tools take effect as soon as you confirm them:

• Deposit limits for a day, a week or a month, chosen from the limits shown in your account.
• Loss and session limits, so play stops where you decided it should.
• Reality checks that remind you how long you have been logged in.
• Time-out, a short break with no deposits and no play.
• Self-exclusion for a longer fixed period, which we cannot shorten once it has started.

Free, confidential help comes from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from every gambling site licensed in Great Britain in one step, and we apply those exclusions to accounts held with us.