Contact Us

There are two ways to contact us. Live chat is the faster option for anything urgent, such as a deposit that has not appeared in your balance. For longer questions, or where you need to attach documents, write to us by e-mail.

• Live chat: open on the site 24/7. Please sign in first so that we can see your account.
• E-mail: support@casino-milkywins.co.uk. Write from the address registered to your account, and we will reply to that address.

The more detail you give us at the start, the fewer messages it takes to reach an answer. Where it applies, please include:

1. Your username, or the e-mail address on your account.
2. The game, bonus or transaction your message is about.
3. The date and approximate time, with your time zone.
4. A screenshot of any error message or reference shown on screen.

• Account setup, sign-in problems and verification documents.
• Deposits, withdrawals and the payment methods shown in the cashier.
• Bonuses, wagering requirements and how a promotion applies to your account.
• Technical issues, such as a game that will not load or a round that was interrupted.
• Safer gambling tools, including deposit limits, time-outs and self-exclusion.

Our games are for adults aged 18 and over. If you would like to talk to someone outside the casino, GambleAware, GamCare and the National Gambling Helpline offer free and confidential support, and GamStop lets you self-exclude from licensed online operators in Great Britain.

If you are not satisfied with the answer you receive, e-mail support@casino-milkywins.co.uk with Complaint in the subject line. Set out what happened, along with your username and any dates or transaction details.

We acknowledge every complaint in writing, look into it, and reply once our checks are complete. If the matter takes longer to settle, we will tell you where it stands and what happens next.